Terms of Service

MomHomeCare provides in-home postnatal recovery, pregnancy care and confinement nanny matching in Sydney and Melbourne, carried out in your home by appropriately qualified therapists.

This website takes no payment, places no orders, signs no agreements and stores no payment details. It is an introduction and enquiry point.

The forms on this website (consultation booking, booking requests) are enquiries only; submitting one does not create a booking. We will contact you to confirm the time and the content of the service, and a booking is settled by written confirmation.

Bookings, payment and order management themselves happen on wynssa, which also belongs to MHC Health Pty Ltd. Anything to do with the formation of an order, charges, wallet balances, refunds, cancellation and rescheduling is therefore governed by wynssa’s terms, as set out on wynssa’s pages:

• Terms of Service
• Cancellation Policy — including rescheduling and the charges for late cancellation
• Payments & Wallet

We do not restate the specific figures from those policies on this page, so that the two cannot drift apart later — the version that actually applies is always the one on wynssa.

Nanny and housekeeper introductions are ordered on wynssa too. When you order, you read and sign the Matching Service Agreement in the wynssa app, and the deposit and the balance are paid on wynssa as well. You can download a sample of the agreement from thenanny page; the fee, payment, refunds and replacements are governed by the agreement you sign.

We introduce postnatal (confinement) nannies, infant nannies and housekeepers to families (a housekeeper does housework only and does not look after children). Any family can use the service: MomHomeCare members (families who have bought one of our postnatal care packages when they place the order) pay the member rate, and everyone else pays the standard rate.

How the fee works:the fee is the total base wage agreed in writing multiplied by a percentage, including GST, with a minimum of A$500. Only base wages count — not board, transport, overtime, bonuses or reimbursements. Postnatal nanny: 15% for members, 20% standard, whatever the length of service. Infant nanny: for a service period of 6 months or more, 10% for members and 15% standard; under 6 months, 15% for members and 20% standard; wages count for at most 12 months. Housekeeper: for 6 months or more, 8% for members and 10% standard; under 6 months, 10% for members and 15% standard; wages count for at most 12 months. A deposit of A$1,000 is payable up front and the balance before the carer starts; if the fee is less than the deposit, we refund the difference once the carer has started. The exact amount, payment, refunds and cancellation are governed by the Matching Service Agreement you sign in the wynssa app when you order (see clause 2).

Refunds and replacements:if we have not arranged any interview within 14 days of your payment, the deposit is refunded in full; if you cancel before any interview has been arranged, 70% of the deposit is refunded; if an interview has been arranged but no one has started and you do not go ahead, 50% is refunded. If you are not satisfied within 2 weeks in total of the first carer starting, we replace her free of charge, up to 3 times (the 2 weeks run continuously and do not restart when a carer is replaced); if you are still not satisfied after 3 replacements, we charge the wages for the time actually worked × the category’s under-6-month rate (the member rate for members), with a minimum of A$500, and refund everything you have paid above that. Once 2 weeks have passed since the start, the fee is not refundable. If a carer leaves of her own accord during the agreed period (rather than being let go by you), we replace her free of charge at any time, and that does not count towards the 3. A replacement requires that your requirements have not materially changed, that you described your household accurately, and that amounts due have been paid. Refunds are made through wynssa within 10 business days of our confirmation, to the payment method you used. If, after a refund, you engage a carer we introduced, the introduction is treated as complete and the fee is payable in full under the agreement.

We make one check before an introduction:for a postnatal or infant nanny, we look up her Working with Children Check (WWCC) status once in the government’s own online checker, and we do not introduce anyone without a current clearance; for a housekeeper, we sight a National Police Check certificate issued within the last 12 months, and we do not introduce anyone without one. We do not pass candidates’ documents on to you; if you want to see them, ask the candidate to show you at interview.

The rest is yours to verify:identity, visa and work rights, qualifications, references, and whether the experience a candidate describes is true — please check those yourself before you employ anyone. Checking a WWCC yourself is also free: in NSW through the Office of the Children’s Guardian verification page at wwccheck.ocg.nsw.gov.au (you need the person’s family name, date of birth and WWC or APP number), and in Victoria through the Service Victoria status checker (the first 8 characters of the application or card number, plus the surname). A check reflects only the status at the time; it is not a guarantee by us of any candidate’s character, ability or future performance.

What you decide: you interview and make the choice yourself, and you agree the pay, hours, live-in arrangements and other particulars directly with the carer.

• Before starting any postnatal exercise or recovery programme, please speak to your doctor or midwife — usually after your six-week postnatal check.
• Please tell your therapist about your medical history, any surgery, injuries or any symptom that could affect your safety.
• If pain or symptoms worsen during a session, stop immediately and seek professional advice.
• In an emergency, call 000.

The text, design, photographs and case records on this site belong to MHC Health Pty Ltd and may not be republished, copied or used commercially without written permission.

The before-and-after photographs are records of real clients, used with their permission. Please do not download, forward or re-use these photographs in any form.

The day counts, indices and measurements in the case records are copied from the measurements taken on the day. Individual results vary a great deal, and these records are not a promise of any outcome for anyone.

Clinical guidelines, third-party research and external links cited in our articles belong to their respective authors and are provided as they are; a link is not an endorsement by us of any product or service mentioned in it.

How we collect, use and store your personal information is set out in ourPrivacy Policy. By submitting a form you agree that we may contact you about your enquiry.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from your use of this website. These Terms do not exclude, restrict or modify any right or guarantee that cannot be excluded under law.

Our services come with consumer guarantees under the Australian Consumer Law which cannot be excluded. If a service has a major failure, you may be entitled to a refund or another remedy. Nothing in these Terms reduces those rights.

Please contact us directly first:hello@momhomecare.com.au. For most problems this is the quickest way to a resolution.

Complaints, refunds and compensation relating to orders already completed on wynssa are handled under the quality-complaint process and time limits in the wynssa Cancellation Policy.

These Terms are governed by the laws of New South Wales and of the Commonwealth of Australia, and disputes arising from them fall within the jurisdiction of the courts of that State.

We may update these Terms. If there is a material change, we will update the date on this page and, where necessary, tell you separately. Continuing to use this website after a change means you accept the updated Terms.

MHC Health Pty Ltd (ABN 25 664 770 156) · trading as MomHomeCare
Email: hello@momhomecare.com.au
Address: 7 Westbourne St, St Leonards NSW 2065